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What is the refill program?

At Coco Custo, we offer all our existing customers the option to buy the detergent in compostable refill packets instead of the Forever Tin their second purchase onwards

Who can buy a refill?

Anyone who has already made a purchase from the website http://www.cococusto.com or directly from Coco Custo at an offline event and provided their email address (and already owns a Forever Tin)

How do I buy a refill?

If you’re an existing customer, once you login you will be given the option to buy refills. If you are a new customer, you need to purchase a tin first. We will be launching bundles (tin + refill) soon, so stay tuned.

Why can’t I just buy a refill on my first purchase?

Our refills have no labeling. Local and certification regulations state that we need to provide certain details on the packaging.So we have no choice in the matter either. Since we’re all about reducing our resource consumption, we only want to give you an unprinted biodegradable refill bag and can only sell it to you your second purchase onward

Where do I login?

Click on the person icon on the top right corner of the shop page

I don’t remember my username or password, now what?

No problem, just go to the login page and click on forgot password, you will received an email on your registered email. You can use your email address as your username

I don’t have an account, can I buy a refill?

If you’re an existing customer, you will have received an email with  a code to purchase a refill. You can continue to use this code to buy a refill and create an account at checkout. If you are a new customer, you can only purchase our Forever Tins and create an account at checkout.

I don’t have an account, how can I make one?

Accounts are made at checkout, please select the checkbox at time of checkout.