Shipping policy

Standard Shipping Policy

We currently deliver across India to all metros and certain non-metro cities.

We have tied up with a reliable logistics partner that ensures reliable delivery of non-perishable items across cities.

Shipping Time

  • The logistics partner gets a notification once  your product is ready for dispatch. They will then pick it up from the vendor and deliver it to you between 8 am to 9 pm on all business days between Monday to Saturday.
  • We ship on all days (Monday to Friday) except Weekends and public holidays.
  • As we ship plastic free, we do not ship on days with heavy flooding

If you feel that the packaging of the product is tampered or damaged at the time of delivery, please refuse to accept delivery of the product and contact us immediately at info@cococusto.com, mentioning your order reference number and a picture of the tampered package. We shall ensure a replacement delivery is made to you at the earliest.

In case your shipment is delayed:

  • In case there is a delay, please send us an email at info@cococusto.com with your order number.
  • In the unfortunate scenario that your shipment has been misplaced or lost en route, we can either resend the order to you (if the same products are still in stock), or issue a credit note to you, or reimburse the amount completely to you. In such a case, we would request you to confirm in writing to us that you have not received the product. However, Coco Custo’s decision in this regards shall be final and binding to you and that you shall not be entitled to raise any claims in that regards. 

Shipment Processing Time

All orders are processed within 2-3 business days. You can expect delivery of the products within 5-9 business days of placing your order. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.